Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a reservation, order food, sign up for updates, or contact us, we may collect:

• Full name
• Contact details (phone number, email address)
• Billing or delivery address
• Reservation or order details
• Payment information (processed securely via third-party payment gateways)

b. Non-Personal Information

We may automatically collect:

• Device type, browser, and IP address
• Pages visited, duration, and referral sources
• Location (approximate, via browser permissions)
• Cookies and analytics data

2. How We Use Your Information

Your data helps us provide better services and experiences. We use it to:

• Process orders, reservations, and payments
• Communicate order status or promotional offers
• Personalize website experience
• Improve our food, service, and digital platforms
• Comply with legal or tax obligations

3. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Improve website speed and usability
• Analyze visitor behavior via Google Analytics or similar tools

You can control cookie permissions through your browser settings.

4. Data Sharing

We do not sell or rent your personal information. We may share data only with:

• Trusted service providers (payment gateways, delivery partners, IT support)
• Legal authorities, if required by law

All partners are contractually obligated to maintain confidentiality and use your data only for legitimate purposes.

5. Data Security

We use SSL encryption and secure servers to protect your information. However, please note that no online transmission or storage system is 100% secure.

6. Your Rights

You have the right to:

• Access or correct your personal data
• Withdraw consent or request data deletion
• Opt out of marketing communications

You can exercise these rights by emailing us at admin@hotelroyalpalace.in.

7. Third-Party Links

Our website may contain links to third-party sites (such as delivery partners, Instagram, or Google Maps). We are not responsible for their privacy practices.

8. Data Retention

We retain your personal data only as long as necessary for business, tax, or legal purposes, after which it is securely deleted.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.